| Support Hours:
Monday through Friday
8:30 a.m. to 4:30 p.m.
(Hours may vary during breaks and holidays)
877-519-CATS (toll-free)
814-393-2452 (local)
FREE Services Available:
- Internet Tech Support
- PC Tech Support
- Software Tech Support
Internet Support:
Support related to the following Internet issues:
- Logins
- Passwords
- Internet Explorer
- Netscape
No time limits on the Internet support phone calls.
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PC Support:
Support for general hardware problems that can be handled via the
phone:
- video
- keyboard
- mouse
- hard drive
- network card
- monitor
Calls are limited to a maximum of 10 minutes per issue. Beyond
this, time is billable at $40.00/hour billable in 15 minute
increments. High-end technical questions will be referred to the
respective manufacturers.
Software Support:
General support for:
- Windows 95, 98, ME, and 2000
- NT Workstation
- Microsoft Word/Excel/Works
Calls are limited to a maximum of 10 minutes per issue. Beyond this
time is billable at $40.00/hour billable in 15 minute increments.
High-end technical questions will be referred to the respective
manufacturers.
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